Ollie support
Something not working, a question about your subscription, or feedback on the app? Send us a message below, or email support@94alpacas.com. A real person reads every message and we aim to reply within one business day.
It helps if you tell us your device (iPhone or Android), what you were doing, and what you expected to happen.
Send us a message
Prefer email? Write to support@94alpacas.com and you'll reach the same people.
Managing your subscription
Ollie subscriptions are billed by the App Store or Google Play, not by us, so they are managed from your store account. On iPhone or iPad, open Settings → your name → Subscriptions. On Android, open the Google Play Store → your profile icon → Payments & subscriptions → Subscriptions. From there you can change or cancel your plan, and refunds are handled by the store.
Your account and your data
You can delete your Ollie account and its data from inside the app — see Delete your data for the steps and the timelines. For privacy questions, email privacy@94alpacas.com.