Privacy Policy

1. Information We Collect

We collect the following categories of information.

Information you provide

• Account information: name, email address, and sign-in identity from Google or Apple
• Business information: business name, website address, industry, location, and time zone
• Content you upload or create in Ollie: photos, videos, captions, and edits you make to generated content
• Communications: support requests and messages you send us

Information from Connected Platforms

When you connect a social media account, the platform provides us with information through its official API, subject to the permissions you approve on that platform's consent screen. Depending on the platform, this includes:

• Basic profile information: your account or Page name, username, profile picture, and the platform's account identifier (for TikTok, your open ID)
• Access and refresh tokens that allow Ollie to publish on your behalf
• The status and identifier of posts Ollie publishes for you, and any error the platform returns
• For Facebook and Pinterest: the list of Pages or boards you can publish to, so you can choose a target

We do not read your private messages, your followers, or content you did not create in Ollie.

Information from your website

During onboarding, and periodically afterwards, Ollie scans the public pages of the business website you provide to learn about your products, services, and brand.

Information collected automatically

• Device and app information: device type, operating system, app version, and a push notification token if you enable notifications
• Usage and diagnostic logs, including errors, used to keep the Services working
• Subscription status received from the Apple App Store or Google Play (we never receive your payment card details)

2. How We Use Your Information

• Provide the Services: generate content ideas, captions, and posting suggestions for your business
• Publish content to Connected Platforms when you choose to publish or schedule a post
• Show you which accounts are connected and the status of posts you have published
• Refresh platform access tokens so that scheduled posts can be published
• Manage your subscription, free credits, and entitlements
• Send push notifications you have opted into, such as a daily content suggestion
• Provide support, respond to your requests, and send service notices
• Monitor, secure, debug, and improve the Services
• Comply with legal obligations and enforce our terms

We use data from Connected Platforms only to provide the Ollie features you have asked for. We do not use it for advertising, we do not build profiles of your followers or other platform users, and we do not sell it.

3. Connected Platforms, including TikTok

Connecting a platform is optional and you control it. You choose which platforms to connect, you approve the permissions on the platform's own screen, and you can disconnect at any time in Ollie under Settings → Channels. Disconnecting deletes the stored access tokens for that account. You can also revoke Ollie's access from within the platform's own settings.

Our use of information received from each platform complies with that platform's developer terms and policies, including the TikTok Developer Terms of Service, the Meta Platform Terms, and the YouTube API Services Terms of Service.

• TikTok: We use TikTok Login Kit and the Content Posting API to identify your TikTok account and to upload the videos and photos you choose to publish. We store your TikTok open ID, display name, avatar, and access tokens. We do not sell or share TikTok user data with third parties for their own purposes, and we delete it when you disconnect TikTok or delete your Ollie account.
• Instagram, Facebook, and Threads: We use the Meta Graph API to publish to the Facebook Page, Instagram professional account, or Threads profile you select.
• YouTube: Ollie uses YouTube API Services to upload videos to your channel. By connecting YouTube you also agree to the YouTube Terms of Service, and Google's handling of your data is described in the Google Privacy Policy. You can revoke Ollie's access at any time at Google security settings.
• Pinterest, X, and LinkedIn: We use each platform's official API to publish the posts you approve to the account, board, or page you select.

4. AI Processing

Ollie uses artificial intelligence to suggest content and write captions. To do this, we send your business information, information gathered from your website, and the photos, videos, and text you choose to include to AI model providers, currently Anthropic and Google. These providers process the data only to return results to us and are bound by agreements that restrict them from using your data for their own purposes, including training their models. You can review and edit anything Ollie generates before it is published, and nothing is published without your action.

5. How We Share Information

We do not sell your personal information. We share it only in the following circumstances:

• Connected Platforms: when you publish or schedule a post, we send that content to the platform you selected, where it is governed by that platform's terms and privacy policy
• Service providers who process data on our behalf and under our instructions, listed in Section 8
• Legal reasons: to comply with law, legal process, or a governmental request, or to protect the rights, safety, and property of 94 Alpacas, our users, or others
• Business transfers: in connection with a merger, acquisition, or sale of assets, in which case this policy continues to apply to your information
• With your consent or at your direction

6. Data Retention

• Account, business, and content data are kept while your account is active
• Connected Platform tokens and profile data are deleted when you disconnect the platform, or when the platform revokes access
• Uploaded media that is not used in a published or scheduled post may be removed from our storage after a reasonable period
• When you delete your account, we delete your personal data, Connected Platform data, and content within 30 days, except where we must retain records to meet legal, accounting, or security obligations
• Diagnostic logs are retained for a limited period and are encrypted at rest

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit and at rest, with Connected Platform access tokens encrypted with a dedicated key
• Access controls, authentication, and least-privilege access for our staff and systems
• Regular security assessments and updates

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Third-Party Service Providers

We rely on the following providers to operate the Services. Each has its own privacy policy.

• Auth0 (Okta) for sign-in, including Sign in with Google and Sign in with Apple
• Google Cloud and Amazon Web Services for hosting, databases, media storage, and video processing
• Anthropic and Google for AI models, as described in Section 4
• Expo together with Apple and Google push services for notifications
• Apple App Store and Google Play for subscription billing
• The Connected Platforms you choose to link, as described in Section 3

9. Subscriptions and Payments

Ollie subscriptions are purchased through the Apple App Store or Google Play. Payment is collected by the store, and we receive only your subscription status and a store transaction identifier so that we can grant access. We never see your payment card number. Billing, renewal, and refunds are governed by the store's terms, as described in our Terms & Conditions.

10. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of the European Economic Area, the United Kingdom, and California have specific rights under the GDPR, UK GDPR, and CCPA respectively. We do not sell or share personal information for cross-context behavioral advertising, and we do not discriminate against you for exercising your rights.

• Disconnect a platform: in the app under Settings → Channels
• Notifications: turn off in the app or in your device settings
• Access or correct your data: edit your business profile in the app, or email us

Deleting your Ollie account and data: Signed-in users can request deletion in the mobile app under Settings → Privacy & Security → Delete account, then confirming by typing DELETE. For step-by-step instructions, timelines, and what to do if you cannot access the app, see our Delete your data page. You can also email privacy@94alpacas.com for help. To exercise any other right, email the same address. We may need to verify your identity before acting on a request.

11. International Data Transfers

94 Alpacas is based in the United States and our providers process data in the United States and the European Union. If you use the Services from outside the United States, your information will be transferred to and processed in these locations. Where required, we rely on appropriate safeguards such as standard contractual clauses.

12. Children's Privacy

The Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us and we will delete it.

13. Cookies and Tracking

Our website uses cookies and similar technologies that are necessary for it to work and to understand how it is used. You can control cookies through your browser settings. The Ollie app does not use third-party advertising or tracking SDKs.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and, where appropriate, notifying you in the app or by email.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: